"We know that you cannot change what a customer says about your business, but we can help you change the perception."

A Local Look At The Big Picture: Reputation Monitoring for Brands & Franchises

Brand Analytics | Multilocation Reputation Management

It doesn't matter how much money a company pours into national advertising campaigns, consumers are still going to judge its brand by how clean the bathroom is at the nearest location.

Social Ordeals provides the only online reputation and presence management monitoring solutions for large brands with multiple locations. We harness big data to deliver detailed reports on how a brand's locations are listed in online local search sites, as well as complete review monitoring for each location.

 

Reputation Management for Brands vs. Sole Locations

When we built our Reputation Monitoring tool, we looked at existing software available to large brands. These products were effective at explaining what people were saying about a brand like 'Starbucks' but they didn't provide insights into what people were saying about THE Starbucks in San Francisco at the corner of Market St. and Powell.

The solution was Brand Analytics, a tool that sits on top of our Reputation Monitoring product and rolls up reputation reports for managers with multiple locations.

 

Benefits

Big brands live or die by the reputations of their individual locations. Only Brand Analytics by Social Ordeals offers such a wide variety of options for brand managers to examine their total online presence and make quick decisions on how to address issues and discrepancies.

  • Monitor and compare every location's reviews
  • See how and where locations are listed (including directories, review sites, and social networks)
  • Compare stores’ performance across custom defined territories and regions